Dr. Chad J. Anderson, a successful general dentist, realized a long-held dream by opening Trinity Dental in the Back Bay neighborhood of Boston, Massachusetts, in September 2017. This new practice is a built-from-scratch facility located across the country from his home in Fresno, California, where he owns three other practices.
Reception Area at Trinity Dental
A Dream Realized in Boston
The opening of the Boston location fulfills a long-held dream for Dr. Anderson, who graduated from Tufts University School of Dental Medicine and currently teaches there as a faculty member. He always wanted to open a practice with the finest doctors from Tufts and work alongside colleagues and friends. While Dr. Anderson lives in California, he practices at Trinity Dental with associates Dr. Gerald Kugel, Dr. Constantinos Laskarides, Dr. Nick Dello Russo, and Dr. David Russell. Trinity Dental is that practice.
Prime Location and Luxurious Design
Trinity Dental, spanning 2,400 square feet, houses seven operatories where three doctors provide cosmetic and restorative dental services. Its location on a highly visible corner with floor-to-ceiling windows makes it a beautiful addition to the neighborhood, creating a favorable impression in a short time.
When Dr. Anderson decided to open a new location on the east coast, he initially wanted to purchase an existing practice. Unable to find one, he decided to build his dream office. He was then introduced to Henry Schein Equipment Sales Specialist Scott Lasser.
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“I was referred to the doctor through my professional network,” noted Mr. Lasser. “As a Tuft’s graduate, he always dreamed of having a state-of-the-art practice in an affluent Boston neighborhood. We worked with the doctor for eight months before finding a suitable location.”
Ultimately, they found a building in upscale Back Bay, home to trendy boutiques, high-end restaurants, and coveted brownstones and mansions. The building is right next to Trinity Church, a revered 1877 landmark overlooking Copley Square.
The location was exceptional, but the space needed a complete overhaul to ensure the interior aesthetics lived up to the surrounding buildings. Formerly a fitness center, Mr. Lasser helped source a team of trusted partners, including Henry Schein Field Sales Consultant Caroline Crabtree, to transform it into a luxurious, sophisticated dental practice.
Since Dr. Anderson was thousands of miles away, Mr. Lasser facilitated weekly Skype meetings between the contractors and Dr. Anderson, providing updates and troubleshooting during the four-month project. Amy Laundre of Henry Schein’s Integrated Design Studio developed the layout, basing it on the doctor’s goal of creating a state-of-the-art, ergonomical, functional, comfortable, and relaxing office for patients and staff.
Operatory at Trinity Dental
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Boutique Experience and Welcoming Atmosphere
The office’s reception area greets patients with a modern vibe created with glass walls, minimalist barrel chairs, a kaleidoscope of gray and blue hues, and massive windows that showcase the interior. A statement wall with custom wood paneling sits behind the expansive check-in desk, topped with creamy white countertops. A waterfall feature provides a soothing respite from the bustling neighborhood outside.
When patients move into the clinical area, they enter a long, wide hallway that opens to the seven operatories. At the end of the hall, oversized digital art splashes a vibrant image into the walkway, and it can be changed to another image on demand.
“It’s a sophisticated space,” beamed Dr. Anderson. “The cohesive design brings in artistic elements to create a welcoming atmosphere with a comfortable open floor plan and workflow.”
Building a new office across the country required a deep level of trust in the team that was helping to create it, and Dr. Anderson relied on Mr. Lasser and Henry Schein to manage the build and recommend configurations and equipment.
“The doctor wanted high-end, functional, and durable equipment,” said Mr. Lasser. “We wanted to accomplish a clean look where everything had its place.
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Dr. Anderson put his trust in me to recommend the right equipment and technology products that would make his office a showpiece as well as ergonomic and profitable.”
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Form and Function in Seven Operatories
The doctor decided on A-dec 511 chairs and the company’s Inspire cabinetry line for operatory equipment and in the sterilization center. He chose radius delivery because it’s comfortable for both right- and left-handed staff members and can be swung out of the patient’s view. Although the A-dec equipment created the look the doctor wanted, Dr. Anderson chose them first and foremost for their function.
“The Inspire cabinetry is well designed for inventory control,” explained Mr. Lasser. “Every drawer has a specific purpose, and the built-in supply bins make turning over a room very quick. To have an attractive patient experience, I like to have little mounted to the chair, so everything in the doctor’s operatories-like the monitors and the lights-is mounted elsewhere and can be pushed away from the patient when not in use.”
Equipment Selected for Trinity Dental
| Equipment Type | Brand and Model | Key Features |
|---|---|---|
| Dental Chairs | A-dec 511 | Comfortable for patients and staff |
| Cabinetry | A-dec Inspire | Well-designed for inventory control |
| Cone Beam Unit | Planmeca ProMax 3D Mid | Precise imaging, low radiation dose |
| X-ray Sensors | Midmark ClearVision | Superior imaging, short USB connector |
| Intraoral Scanner | 3Shape TRIOS 3 | Digital impressions |
| Autoclaves | Midmark M11, SciCan Statim G4 | Efficient sterilization |
Digital Imaging for Accuracy and Comfort
To deliver cutting-edge diagnostics, the doctor chose a suite of X-ray products that are comfortable for patients and provide superior imaging, including the ProMax 3D Mid Cone Beam by Planmeca and Midmark ClearVision sensors. Because the sensors use a short USB connector, there are no long cords snaking through the operatories, which is another benefit. Digital impressions are captured by a 3Shape TRIOS 3 Scanner, and all of the imaging technology is integrated and managed through Planmeca Romexis software.
The doctor chose the Planmeca CBCT for its functionality across specialties, its low-dose radiation, and its unique ability to take extraoral bitewings.
“The doctors are most impressed with the technology,” said Mr. Lasser. “Crystal clear digital images, crisp CBCT scans, and Planmeca Romexis’ easy-to-use implant planning software.”
Sterilization Center at Trinity Dental
Hallway Sterilization Center
Along the hallway, the practice boasts an open, streamlined sterilization center with a Midmark M11 and SciCan Statim G4 autoclave, the latter of which is connected to the internet. Mr. Lasser recommended the A-dec Inspire Sterilization Center for the practice because it has a built-in dryer, which eliminates having tools spread out on the countertops to dry before being loaded into the autoclave.
“The dryer has cassette racks and baskets and runs a 20-minute cycle,” noted Mr. Lasser. Because the sterilization center was built intentionally to allow patient observation, keeping the counters clear of tools as they move through the process effectively highlights the practice’s infection control priority.
Whether patient-facing, like the reception area and operatories, or behind the scenes, like the sterilization processes, Dr. Anderson invested in the best resources to ensure that patients will always receive top-notch treatment.
This combination of state-of-the-art technology, a high-traffic and highly coveted location, and a luxurious, ultra-modern interior design has positioned Trinity Dental to achieve lasting success. Dr. Anderson has finally brought his dream to fruition, and he tells other doctors that the key to building a new office lies in two words: perseverance and determination.
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