One thing that many people discover in adulthood is how expensive rugs can be. It's not uncommon for rugs to cost hundreds or even thousands of dollars. If you're searching online for affordable options, you might come across Rugs USA.
This article shares first-hand experiences shopping at Rugs USA, exploring the quality of their rugs, the value for money, and what to expect from their customer service. After years of buying from Rugs USA, the answer is yes - they are legit most of the time, but not everything they sell are quality rugs.
I just bought a new Rugs USA Moroccan rug for my living room! I love my boho area rug we’ve had for a few years but over the past year I’ve been redecorating and have always felt like that rug was great, but not the perfect fit.
For a while now, I’ve looked at our living room rug and HATED it with the fire of a thousand suns. I bought it back in 2011 at Garden Ridge, which is now At Home, for $99 at the height of the trellis pattern craze.
I still like the trellis pattern, but after seeing it on everything and everywhere…it’s kind meh, amirite? You can see a glimpse of the rug below- I’ve avidly avoided including it in pictures. Over the last four years, it started getting dingy, plus it wasn’t good quality to begin with. No joke, two of the four corners never flattened out which created a tripping hazard all the time. And the color is just not me anymore.
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I looked at a lot of magazines and blogs for rug inspiration and decided a few things: it had to be BRIGHT (no dark colors), not a super fancy pattern (simple is better), good quality, under $300, versatile and comfy on the tootsies.
The Rugs USA Moroccan Diamond Shag Rug kept popping up. I saw it in mid-century mod, transitional, French/cottage chic, traditional and eclectic style homes. It works with ANY decor/color scheme. I’m not kidding.
I placed my order during their 75% off sale, and I paid $229.75 with free shipping and no tax.
Twelve agonizing days later, it arrived on my door step. I say agonizing because some reviews stated they had their rugs in like three days, but I ordered a week before Christmas, so it is what it is.
We unrolled it and it was instantly flat and beautiful! It is also plush and luxe. It’s amazeballs. It looks great with our leather recliners and sofa. This is not your average tacky shag rug. This rug is a true beauty and so simple. Even Daniel approves. He says, “Hello, blog readers!” And overall, I am simply thrilled. Trellis rug be gone! If you’re in the market for a fool proof, comfy, affordable, gorgeous, timeless rug…this is it. You can’t go wrong.
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Now, we are slightly terrified of spilling something on it, so for now we have a no shoes on the rug and no food in the living room rule. Let’s hope we can keep it looking this beautiful.
Rugs USA is always having sales, especially around holidays, so keep an eye out for 75-80% off deals. Happy shopping! Have questions?
Are Rugs USA Rugs Good Quality?
That being said, sometimes their rugs are so cheap because they aren’t good quality. To recap, YES, most of the time they are, though I think not all their runners are the best. But the larger rugs are great.
Runners: Their runners are not made well in my opinion. Buy runners somewhere else. To meet our rugs policy, we even have to have rugs in our hallways. We bought matching runners and these rugs are the bane of my existence. Unlike the other rugs, the fabric of this traps fur and dust like it’s getting paid Jeff Bezos’s salary to do so. They also roll around all the edges. The larger rugs are heavy enough due to their size that they stay flat, but the runners curl pretty quickly. Like, look how janky these are.
Rugs USA Machine Washable Rugs
On that note, have you noticed Rugs USA has started offering machine washable rugs just like Ruggagle?! I haven’t tried Rugs USA’s machine washable rugs yet, so I can’t really comment on them. The major difference seems to be their rugs don’t have a backing like Ruggable rugs do. I’m not sure if that’s a good thing or a bad since, since again I haven’t bought one yet. If you have tried Rugs USA’s machine washable rugs, please tell me below how you like it! But, I know these kind of rugs are great for homes with pets or children, or even using for outdoor spaces like patios since you can easily wash them.
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They listen to feedback and create products they need, like washable rugs.
Rugs USA: Affordable Prices and Sales
Well, for the cheap part, that’s the whole business model. The entire rug industry - much like the jewelry and high fashion industry - relies on hefty markups. Rugs USA built their business on a model that doesn’t rely on those hefty markups. They figured out a way to cater to customers who can’t drop $5k adding rugs to their apartments and instead offer them at affordable prices.
On the note of being cheap, it’s important to know before you buy that you should ONLY purchase a rug during one of their sales. If ou can wait until Black Friday, you’ll save even more money. As you’ll notice, there is always some 70% off Rugs USA sale running. But, around Black Friday and other major shopping periods, there will be additional Rug USA coupons to become available to use. Like, I just bought a Rugs USA 8×10 rug that was already 70% off, then also used a Black Friday Rugs USA Coupon and got it for about $160. The original markup would have been over $450.
Rugs USA Customer Service and Returns
That being said, Rugs USA reviews BBB are oddly not positive. They have a 1 star rating on Better Business Bureau and it seems like most people have had bad customer service experiences. I can see why if you are a new customer, you are wary of buying rugs from them.
It’s not the best. You can return items within 30 days of delivery but you have to pay $49 for a return label. And I also imagine, figure out how to wrap up a large rug in plastic and stuffing it in your car to take it to the post office, too. That doesn’t sound easy. You will get a full refund minus the shipping fee.
I’ve only had positive customer service experiences but I’ve had limited contact with them. As noted above, the BBB reviews all say they have bad customer service so maybe I got lucky? I also have never tried to return a rug before, so perhaps that’s why.
Where is Rugs USA warehouse located? That I’m not sure but they always ship super fast. I’ve gotten some rugs in as fast as 4 business days here in California. Sometimes, they take a few weeks after my order.
Longevity and Color Vibrancy
Besides the runners being crappy, the only other major downside I’ve noticed is my rugs have lost their vibrancy over the years. I’m not sure if this is normal on all rugs, luxury or not. But perhaps, the colors fade quicker than a high-quality rug.
Summary
Here’s a summary of the pros and cons of buying rugs from Rugs USA:
| Pros | Cons |
|---|---|
| Affordable prices, especially during sales | Customer service experiences can be negative |
| Wide variety of styles and sizes | Runners may not be of the best quality |
| Fast shipping | Colors may fade over time |
First things first, I bought this rug with my own money and this is NOT a sponsored post. I hope this is helpful for you!
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tags: #Moroccan
