Planning a trip can be enjoyable with the right tools, and the Jacaranda Beach Resort in Watamu, Kenya, promises a memorable experience. This review delves into various aspects of the resort, drawing from guest feedback to provide a comprehensive overview.
The Jacaranda Beach Resort is located on what many consider the most beautiful beach in Kenya.
Guest Experiences
Here’s a summary of what guests have to say about their stays:
- Positive Feedback: Many guests praise the resort's beautiful design, spacious rooms, and excellent cuisine. The staff is frequently commended for their friendliness and helpfulness.
- Areas for Improvement: Some guests have pointed out issues such as the need for better variety in the food, occasional maintenance problems, and concerns about privacy.
Several reviewers have shared detailed experiences, highlighting both the pros and cons of their stay.
Detailed Guest Reviews
One guest mentioned that while the hotel is located on a beautiful beach, the structure is old. The room had a musty smell, and ants were a common sight. Despite this, they praised the staff, including waiters, chefs, and entertainers, as fantastic and hoped to see improvements upon returning.
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Another guest gave a 10/10 rating, highlighting a great stay with family in a sea-view room. They appreciated the complimentary fruit and soda, child-friendly food, and the animation team's efforts to include everyone despite the majority being Italian. They expressed a strong desire to book again.
However, one solo female traveler rated the resort 8.0/10, noting excellent service and a gorgeous resort but raised concerns about privacy. They recounted an incident where staff passed by the glass doors of their beach house, leading to uncomfortable eye contact. Additionally, they found it odd when someone entered their room to take towels before the full cleaning session.
Another guest had an exciting experience with family, praising the food, animation, beach, and room. Despite some wind and rain, they had a good time during their week-long stay.
One reviewer expressed dissatisfaction with the service, describing it as very rude. They noted that the food took a long time to arrive but was otherwise satisfactory. They emphasized the need for service improvement.
Another guest highlighted the great place with nice room space and ensuite facilities. They appreciated the friendly staff, varied evening entertainment, and good access to the beach. While the buffet was good, they suggested the à la carte menu offered good alternatives.
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One reviewer described the hotel as everything one could ask for in terms of beauty, rest, and relaxation. They emphasized the staff's hospitality, particularly mentioning Hassan for a volleyball lesson, and expressed eagerness to return.
Another guest praised the excellent location next to the beach and the friendly staff. However, they found the menu dull and cyclic. They suggested offering an à la carte option and felt the service and facility were undistinguished for the price paid. Despite this, they did not regret their stay and would recommend it for families and group vacationers.
One Italian-speaking guest described the resort as spectacular, praising the excellent food, cordial staff, and impeccable room cleaning. They highly recommended the resort as the best in Watamu.
Another guest lauded the resort's well-designed architecture, which respects African and local traditions. They appreciated the spacious room, comfortable materials, and the blend of luxury, comfort, and tradition. The cuisine was excellent, with a variety of international, African, and Italian choices. They found the staff prompt and nice, satisfying all requests. They recommended not missing the safari excursions.
One guest described the resort as beautiful and clean with great staff and nice rooms. However, they criticized the totally inadequate internet, noting that it was slow to useless near the bar and non-existent in the rooms. They also mentioned that the access road was a rocky disgrace and the public beach was populated by intimidating "Beach Boys". Additionally, they faced rude reception upon arrival and were kept waiting for an hour, leading them to change hotels.
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Another guest who stayed for business was struck by the beautiful and friendly reception area and the professionalism of the staff. They praised the amazing food, clean beach, and spacious room with a fantastic pool view.
One reviewer who stayed with friends noted the long journey from Mombasa on a bumpy dirt road. While the structure and gardens were beautiful, they found the food quality and variety lacking for the price paid. They also pointed out issues with the showers in the swimming pool and the heat in the dining room due to insufficient fans.
Another Italian-speaking guest praised the resort's attention to detail and its location on the beautiful Sardegna 2 beach. They appreciated the friendly staff, enjoyable animation, delicious food, and impeccable room cleanliness.
Summary of Guest Ratings
Based on 41 reviews, Jacaranda Beach Resort has an average rating of 9.0/10, which is considered "Great." The rating system values verified reviews and newer guest experiences more strongly to provide an up-to-date reflection of the resort's quality.
Here is a summary of guest ratings:
| Rating | Description |
|---|---|
| 10/10 | Outstanding |
| 8.0/10 | Very Good |
| 6.0/10 | Good |
Amenities and Services
The hotel is everything one could ask for in terms of beauty, rest and relaxation. Staff are friendly and helpful to make stay enjoyable.
- Clean room
- Friendly staff
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