Planning a trip to Morocco can be an exciting endeavor, and choosing the right tour company is crucial for a memorable experience. Kensington Tours is one of the options to consider, offering tailor-made trips designed by experts. Let's delve into what travelers are saying about their experiences with Kensington Tours in Morocco.
What Travelers Say About Kensington Tours
Kensington Tours has received a mix of reviews, with many highlighting positive experiences. Here’s a summary of what customers appreciate:
- Customized Itineraries: Kensington Tours are known for creating tailor-made trips to your specifications.
- Expert Planning: Many reviewers have praised the expert planning and attention to detail provided by Kensington Tours.
- Knowledgeable Guides: The tour guides were knowledgable and very helpful.
- Seamless Coordination: The coordination and attention to detail was amazing.
- Professional Service: Kensington was great to work with overall.
One reviewer shared, "Our trip to Morocco was very special with Kensington Tours. Everyone we dealt with from the planning stage to the trip stage was wonderful and very attentive to our needs."
Another traveler noted, "I just returned from an 11 day tour of Morocco that I booked through Kensington Tours. It was the first time I've used them and I will never use another tour company."
Some specific comments include:
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- "Planned a fantastic trip to New Zealand. extremely well organized and punctual."
- "The whole trip was exceptional, the guides were knowledgeable and very helpful."
These reviews indicate that Kensington Tours can provide a well-organized and enjoyable travel experience, especially for those seeking a personalized itinerary.
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Potential Downsides
Like any tour company, Kensington Tours has also received some negative feedback. Some concerns raised by reviewers include:
- Cost Transparency: The amount of money charged and the quality of rooms we got etc. I would never use them again.
- Inflexibility: They repeatedly ignored my requirements and had spa hotels and high end hotels.
- Customer Service Issues: When I frustratingly explained that they were not the kind of places I asked for they said they were the places they contract with and there was nothing they could do about it.
One reviewer stated, "This tour company is awful. No refund even with travel insurance. Poor custom."
It’s important to note that Kensington Tours often responds to negative reviews, expressing their regret and offering to investigate the issues further. This indicates a willingness to address customer concerns and improve their services.
Comparing Kensington Tours with Other Options
When considering Kensington Tours, it's helpful to compare them with other tour operators. Some alternatives mentioned by travelers include:
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- Overseas Adventure Travel (OAT): Known for small group tours (limited to 16 people) and immersive cultural experiences.
- Desert Majesty: Specializes in private tours, particularly Sahara tours from Fes to Marrakech.
- Friendly Planet.com: Offers comprehensive tours with airfare included.
Each of these companies has its strengths. OAT is praised for its knowledgeable guides and small group sizes, while Desert Majesty offers a more personalized experience with private tours. Friendly Planet.com can be a convenient option for those seeking an all-inclusive package.
Summary of Reviews
To provide a clearer picture, here’s a summary of the key points from the reviews:
| Aspect | Positive Feedback | Negative Feedback |
|---|---|---|
| Itinerary Planning | Customized, well-organized, and seamless | Inflexible, ignored customer requirements |
| Guides | Knowledgeable, helpful, and engaging | Some guides were less than perfect |
| Customer Service | Attentive, professional, and responsive | Poor communication, refund issues |
| Value for Money | Excellent trip, great value | Overpriced, lack of cost transparency |
Based on the reviews, Kensington Tours appears to excel in creating personalized and well-coordinated trips, but potential customers should be aware of potential issues with cost transparency and flexibility.
Ultimately, the best tour company depends on individual preferences and priorities. Researching and comparing different options is essential for planning a memorable trip to Morocco.
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