Imperial Casablanca Hotel & Spa is a modern and elegant hotel located near the Casa Port train station, making it convenient for travelers taking the TGV train to Tangier. It is centrally located in Casablanca near major attractions like Hassan II Mosque and Central Market. The hotel offers affordable rooms, a Mediterranean restaurant, and a chic bar. It is within walking distance to the Old Medina/Souk and close to a tram station.
Exterior view of Imperial Casablanca Hotel & Spa.
Why Choose Imperial Casablanca Hotel & Spa?
There are several compelling reasons to consider this hotel for your stay in Casablanca:
- Historical Experience: Experience a journey back in time at a historical monument with exclusive suites, restaurants, bar, conference center, and spa.
- Central Location: Centrally located in Casablanca near major attractions like Hassan II Mosque and Central Market.
- Affordable Accommodation: Opportunity for affordable accommodation near Casa Port train station for travelers taking the TGV train to Tangier.
Imperial casablanca hotel&spa, Casablanca, Morocco
Location & Accessibility
The hotel's central location is generally considered a positive aspect, placing guests within reasonable proximity to downtown areas and various local amenities. It is described as being in a roundabout area where many needs can be met and is accessible to public transport like trams, facilitating movement around the city. The hotel is located at 291, Bd Mohamed V And Rue Azilal, 20110, Casablanca, Morocco.
Map showing the central location of the hotel in Casablanca.
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Nearby Attractions
The hotel's proximity to the train station and tram station makes it easy to explore the city and surrounding areas. Some guests found it convenient for reaching attractions like the Medina and Central Market on foot or by tram.
Rooms & Amenities
Imperial Casablanca Hotel offers 105 accommodations with safes and designer toiletries. The rooms overlook the city and feature a flat-screen TV with satellite channels along with a mini fridge bar, coffee and tea making facilities. They are outfitted with spacious decor. Offering such amenities as a hairdryer and bathrobes, the bathrooms also include a roll-in shower and a separate toilet. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with satellite channels. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones.
A typical room interior at Imperial Casablanca Hotel & Spa.
Room Types
- Suite (Imperial): 560 sq ft, sleeps 3, 1 King Bed
- Deluxe Room: 344 sq ft, sleeps 2, 1 King Bed
- Junior Suite: 366 sq ft, sleeps 3, 1 King Bed
- Deluxe Double Room: 344 sq ft, sleeps 3, 1 King Bed, 1 2 Twin Beds
General Facilities
- Smoking allowed in designated areas
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- Coffee shop
- Fireplace
- Multilingual staff
Wellness
- Sauna
- Hammam
- Body scrub
- Body wrap
Dining & Food Quality
Feedback on dining and food quality is predominantly negative, with many guests expressing dissatisfaction. The breakfast is frequently described as minimal, poor, or unpresentable, often lacking variety and quality. Some guests found the food to be cold, tasteless, or insufficient in quantity, with buffets not being replenished adequately. The restaurant and dining areas were sometimes noted for dirty tables and overall poor hygiene. While a few guests found the breakfast acceptable, the overwhelming sentiment suggests that the hotel's food offerings, including dinner, fall far below expectations, impacting the overall guest experience negatively.
Guest Reviews
The Imperial Casablanca Hotel & Spa has received mixed reviews from guests. Some highlighted the lack of towels and maintenance issues like broken bathroom doors and moldy walls, while others praised the friendly staff and good food. Despite some negative experiences, there were mentions of free room upgrades to luxurious rooms after complaints.
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Highlighted Reviews
- "I was amazed by the professionalism of the hotel personnel. They were very kind, caring people. I enjoyed my stay for real and I really hope this is the same experience with everyone else that travels with Royal air Morrocco. They’re actively working to renovate their rooms and air conditioning systems. They have already completed their work on most of the hotels. Everyone from the kitchen to the reception were very nice to us. I definitely recommend anyone who wanna travel with Royal Air Morrocco to not be discouraged by the wait for connecting flights."
- "There is a desk in the room but no chair! There is a shower in the room but no towels...no single towel! You have to get it from the reception. There is hot water in the shower but not in the sink. Nice staff, reasonable food. I stayed one day paid and arranged by the airline due to flight cancellation. An hour drive from the airport. Close to downtown."
- "We’ve been here for two days, and unfortunately, the experience has been quite frustrating. During our stay, we were moved to three different rooms. The first room wasn’t cleaned after the previous guests checked out, the second room had a non-working air conditioner, and the third room had no towels (again!). Even in the new room we were shifted to today, there were still no towels. It’s clear that there are some serious management and maintenance issues here. However, I do want to note that the staff members have been incredibly kind and doing their best to make up for the lack of proper service. I really hope the property can address these basic issues, as it has the potential to be a great stay if the fundamentals like cleaning, working amenities, and guest needs were better managed."
Summary of Reviews
This hotel primarily serves as a transit accommodation, often arranged by airlines for travelers experiencing flight delays or cancellations, making it suitable for those needing a brief stopover. Its central location is a notable feature, providing accessibility to downtown areas and local amenities. However, guests frequently highlight the hotel's dated condition and pervasive maintenance issues, which significantly detract from the overall experience. Despite these widespread challenges, the staff generally receives praise for being friendly and helpful.
Important Information
- Check-in: from 14:00 until 23:59
- Check-out: until 12:00
Good to Know Before You Go
- Consider requesting a room upgrade if you encounter issues upon check-in
- Bring your own towels as there have been reports of shortages in rooms
- Visit during the renovation period to potentially experience improved facilities post-renovation
- Avoid peak check-in times to prevent delays due to understaffed reception area
Icons representing various hotel amenities.
Additional Information
Guests should be aware that the hotel is undergoing significant renovations, which may impact certain services or areas during their stay. Many guests reported being placed in this hotel as part of an airline transit arrangement, often due to flight cancellations or delays, and found the experience to be below expectations for such circumstances. There were also reports of unexpected additional fees or taxes upon check-in, which caused confusion and frustration for some guests. The hotel's online images are frequently cited as misrepresenting its current condition, appearing much more modern and well-maintained than the reality.
Final Thoughts
While the Imperial Casablanca Hotel & Spa offers a convenient location and friendly staff, potential guests should be aware of the reported maintenance and cleanliness issues. Considering the ongoing renovations, it may be wise to inquire about the status of improvements before booking.
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