At Ethiopian Airlines, customer satisfaction is a top priority. Ethiopian Airlines is more than just an airline; it's an organization of individuals who are genuinely concerned about the journeys you take. This article outlines the various aspects of Ethiopian Airlines' customer service, from baggage handling to online check-in and policies regarding flight disruptions.
IRRESPONSIBLE PILOT on Ethiopian Airlines 737Max!
Baggage Handling
Ethiopian Airlines aims to deliver your checked bags to you on time. In the rare event that delivery of your checked bags does not occur, Ethiopian will make every reasonable effort to deliver your bags within 24 hours. Notify an Ethiopian employee at the airport if you cannot locate your baggage.
In the rare event that delivery of your checked bags does not occur, passengers who arrive at their destination without their entire checked luggage will be provided with an incidental payment. Ethiopian will attempt to contact owners of unclaimed baggage when a name, address, or telephone number is available. Bags unclaimed after 7 days are sent to our headquarters in Addis Ababa, where continued efforts are made to locate the bag owners.
Incidental Payments for Delayed Baggage
Ethiopian Airlines provides a one-time incidental payment to cover small expenses when baggage is delayed:
- Cloud Nine or Business Class: USD 150.00
- Economy Class: USD 100.00 if the bag does not arrive on the following day's flight.
- Domestic Flights: ETB 750 for C-9 and ETB 600 for Economy class (for non-residents at destination per customer).
Online Check-In
Enjoy a smooth and efficient travel experience with Ethiopian Airlines' Online Check-In. Our easy-to-use platform lets you check in, choose your seat, and save your boarding pass ahead of time.
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Simplify your journey with Ethiopian Airlines Web Check-In. This easy-to-use platform allows you to check in for your flight, select your preferred seat, and download your boarding pass, all from the comfort of your home. For added convenience, use the Ethiopian Airlines Mobile App to check in on the go. With a simple and intuitive interface, our app puts flexibility and control in your hands, enhancing your travel experience at every step.
Online Check-in Availability
- For domestic flights, please check in online from 2 days before departure to 1 hour before departure.
- For international flights, please check in online 48 hours before departure until 2 hours before departure.
You only need your Passport (passport is not valid up to a minimum of six months), the E-ticket number or Booking Reference to make use of our online check-in services.
Reasons for Online Check-In Unavailability
Here are several possible reasons why you may not be able to check in online.
- You are not holding e-Ticket or you are originating from the following cities: Moscow, Bamako & Ndjamena
- If the Booking code/PNR is not ticketed or if the VCR/ticket status is anything else except OK
- It is possible that you are checking in for your flight out of the normal sequence of your itinerary.
- This is when the passenger booking is not qualified for online check-in. This could be when the booking is cancelled or it is not confirmed.
- This error happen when the passenger ticket is not eligible or it has status code other than OK such as NOGO,LFTD,RFND or CTRL.
Passengers Required to Check-In at the Airport
Online check-in is unavailable for specific passenger categories who are required to proceed to the airport for check-in. This includes:
- Passengers needing medical assistance
- Unaccompanied minors
- Those with tickets requiring additional payment
- Individuals with travel documents needing further verification at the check-in counter
- Pregnant mothers
- Those requiring special assistance
Other Services
Self Bag Dropoff Skip the long lines with our Self-Bag Drop Off service. This fast and easy process allows you to check in your luggage in just a minute. Simply tag and drop off your bags, and you're all set to head to your gate quickly.
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Flyaway Kids' Beds for Ages 2-7 For young children aged 2-7, passenger may come with flyaway kids bed for their children comfort while flying long distance.
Flight Disruptions
Ethiopian works hard to get you to your destination on time, as scheduled. There may be times when weather, air traffic control, operational or service considerations lead to flight delays, cancellations or diversions.
Ethiopian is committed to operating a reliable schedule for our customers. Safety considerations, weather, air traffic control, operations and other factors may occasionally cause lengthy tarmac delay. Ethiopian has plans and processes in place to minimize such delays.
If you fail to check in on time, you may be refused for carriage on your flight. This is in the interest of maintaining Ethiopian on-time performance and to ensure those on the flight who have connecting flights can make it on time. Depending on your fare conditions, a failure to check in on time may also result in the loss of the original fare value.
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