Equity Bank Kenya is dedicated to enhancing customer experience and ensuring secure communication. To that end, Equity has rolled out a universal number for all outbound communication to its customers and other external stakeholders.
Moving forward, customers will be contacted by one outgoing number from Equity, 0763 000 000 under Equitel’s main prefix ‘0763’. All official calls from Equity will only come from ONE Number 0763 000 000.
Speaking on the universal number rollout, Equity Group Managing Director and CEO Dr James Mwangi said, “We have rolled out this number 0763 000 000 in our continued effort to improve customer experience. All our customers and stakeholders will easily now identify when their Bank is calling them whenever they see 0763 000 000 number displayed on their phone.
Enhancing Customer Experience and Security
This measure is also aimed at promoting safety measures when communicating to customers thereby giving them confidence to know when their Bank is calling them as part of customer service and relationship management.
Dr Mwangi also said that Equity has been continuously investing in secure platforms and capability to fortify relationship with customers. He pointed out that Equity obtained the prestigious global Payment Card Industry Data Security Standard 3.1 (PCI DSS 3.1) becoming the first bank in the country and one of the first banks in East Africa to do so. The certification affirms Equity’s adherence to international security standards related to the protection of customer information.
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“We invite our customers to note this number so that going forward, they will easily identify us when we call. Since the number is for outgoing calls only, customers will still continue to call us through our contact centre numbers."
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Fraud Prevention Tips
Digital banking has become a banking lifestyle for many of us. We pay bills, goods and services as well as send & receive money at a click of a button. Unfortunately, there are some people who have taken advantage of this convenience to defraud customers.
We would also like to remind our customers that the Bank will never call to ask for confidential customer information on the call. Customers should therefore be very alert of any caller that asks for confidential information such as passwords or Pin Numbers.
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Here are some essential tips to help you stay safe:
- REMEMBER your CODE or OTP is your secret.
- DO NOT share with anyone or allow anyone to assist you to perform any transaction from your phone.
- DO NOT save your PIN, Banking Details on your phone.
- Avoid using passwords or PINs that are easy for someone else to guess e.g.
- Some fraudsters also impersonate Equity sales agents for SIM Cards, phones or technicians checking signal.
- Please note that all Equitel SIM Cards and phones are only sold at branches and selected Equity agents. If you meet such people, please ignore them and contact us immediately.
- Delete all text messages from the Bank especially before you share or sell your device.
- Whenever in doubt, please contact us through the official contact centre number 0763 000 000 or visit the nearest Equity Branch.
- Do not reply to SMS messages offering soft loans, informing you that your account has a problem or you have won a competition that you did not participate in.
- Always keep your Equity Card with you. Again, do not share your PIN with anyone.
- Ensure you log out from your online banking platforms and check that your password is not autosaved by your browser or phone.
Equity continues to make inroads in its innovation and digitization strategy that has seen its mobile and internet banking channels process 83% of all transactions, with agents and merchants processing 12% of transactions by 30th June 2020. Currently, 98% of all its transaction takes place outside the branch, solidifying the Group’s position as a digital financial service provider.
Key Contact Information:
- Universal Outgoing Number: 0763 000 000
- Official Contact Centre Number: 0763 000 000
By staying informed and vigilant, customers can enjoy the convenience of digital banking while minimizing the risk of fraud.
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