Top Business Process Outsourcing Companies in Egypt

Are you looking for a top business process outsourcing company in Egypt? A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. As more outsourcing destinations rise, global companies have wider options in hiring remote teams according to their requirements.

They have the chance to either tap a neighboring location or offshoring destinations in Asia or Africa for their convenience. Egypt is one of the fastest-growing destinations for offshoring services nowadays. With the continuous development and support from the government, more companies have started to invest in the country by delegating their services to BPOs.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Egypt. Get to know more about outsourcing to Egypt through this article.

Egypt: A Rising Outsourcing Destination

Currently establishing itself as an outsourcing destination, Egypt came from a rich history of influence and control from France and Britain. Its background made the country most compatible with developed nations nowadays, especially for business.

Despite opening for business in the 1970s, Egypt only opened up its economy fully in the 2000s. From there, the country has experienced rapid growth despite the turmoil it experienced over the years.

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Information and communications technology (ICT) has been one of the fastest-growing industries in Egypt ever since. Managing to attain a 20% CAGR in 2008, it remained resilient and stable during the Arab Spring in 2011. Cairo, its capital, first entered the Tholons’s Top 50 Emerging Cities in 2007, ranking 11th, and then landed on the top 10 the following year. Egypt climbed to 4th ranking in 2010, making it the top outsourcing destination in the Middle East.

Egypt continues to develop its outsourcing sector even during the pandemic. Recently, the ICT Minister rolled out the plans for Digital Egypt Strategies on Offshoring Services, which could further help the industry move forward.

Egypt Highlights and Statistics

• Law and order. A 2018 poll by Gallup found that Egypt ranked higher (16th) in the global law and order report, compared to the US (35th) and the UK (21st).
• New administrative capital. To ease the congestion in Cairo, the Egyptian government is building a “New Administrative Capital” approximately 45 km east of the capital.
• Modern calendar. The modern 365-day calendar was invented in Egypt to predict the Nile River flooding every year.
• Social media monitoring. A controversial law was passed in 2018, categorizing social media users with more than 5,000 followers as media outlets and will be monitored by the government.
• Homogenous country. Egypt is said to be an ethnically homogenous country, with 99% of the population being Egyptians.

Why Should You Outsource to Egypt?

More companies choose to outsource to Egypt for the following reasons.

Multilingual Support

Egypt has a vast workforce with a strong grasp of multiple languages aside from Arabic. This makes it easier for companies to look for multilingual support services.

Moreover, Egyptians learn English as a second language at school. Having been influenced by European countries in the past, some graduates even take French or German as third languages when needed.

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A majority of workers also learn Italian, Russian, Korean, and other languages for tourism. Recently, Mandarin Chinese was even included as an elective foreign language in schools.

Young, Tech-Savvy Workforce

The country produces millions of young and tech-savvy graduates that enter the workforce each year. Based on the latest Central Agency for Public Mobilization and Statistics (CAPMAS) statement, the Egyptian labor force in urban areas alone reached up to 13 million.

These millions of workers are trained to provide the best service in different fields, including IT and related functions. Aside from this, institutions and universities offer educational resources and workshops to train employees for call centers and BPOs.

With this, Egyptian BPOs can easily help their clients access the best teams they can find in the country.

High-Quality Infrastructures

Egypt has top-of-the-line infrastructures that can compete with the top offshoring destinations and developed countries. Thanks to the Egyptian government, digital infrastructures in the country continue to develop through the Digital Egypt strategy.

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Egypt was considered an “African tech hub” to be reckoned with in 2019, with almost 100 tech startups investing in the country. The latest Global Services Local Index also named the country as the most attractive location in the Middle East and Africa while ranking 15th in the world.

Ranking 86th in Ookla’s global speed index as of January 2022, the country has one of the fastest internet connections in Africa.

Business-Friendly Climate

The country is named one of the leading foreign direct investment (FDI) recipients in the Middle East and the top recipient in Africa in the 2021 UNCTAD report. Indeed, it has a huge potential to attract foreign investors in terms of its location and policies.

Linking Africa to two continents, Egypt has one of the most conducive environments for developed countries. Egypt is geographically closer to the US and Europe, having time differences of up to seven hours.

The government even strives to make the business climate in the country better by implementing policies such as the new investment law. The policy aims to attract more foreign investments through incentives, guarantees, and more streamlined processing.

Roles You Can Outsource to Egypt

Egypt can be tapped to delegate a wide range of services, from customer-facing functions to professional roles. Here are some of the popular roles companies can outsource to Egypt.

Customer Support

Egypt gets high demand for customer support services in multiple languages, including English, French, and German. Companies can save up to 40% on costs with an Egyptian customer support team compared to hiring local staff.

Knowledge Process Outsourcing

With continuously developing infrastructures, Egypt has a great potential for knowledge process outsourcing (KPO), especially in research and development. By delegating KPO, businesses can easily get expert advice and services in managing their data, growing their business, and getting market and industry insights. This even helps them overcome the skills gap in professional roles in developed countries.

Back-Office Services

Aside from customer support, Egypt also has a good market for back-office services. They can either delegate one-off design work for logos and web designs or have their entire design department offshore for recurring campaigns.

Legal Process Outsourcing

Still a growing sector, legal process outsourcing (LPO) in Egypt is most viable for companies looking to make their legal compliances more efficient. Organizations outsourcing their legal processes can save time and effort in dealing with international trade laws and processes.

BPO Companies in Egypt

Egypt houses some of the established and leading BPOs in the Middle East and Africa. Some of these companies include the following.

• Xceed: Headquartered in Cairo, Xceed is a leading BPO company operating in 10 locations in Egypt, Morocco, and Mauritius. The company caters to government and commercial institutions in need of omnichannel and workforce management solutions.
• Majorel: Along with Xceed, Majorel is one of the largest BPOs in the country. The Everest Group has named the company a “leader in customer experience management” worldwide since 2020. They provide CX functions that can improve interactions and client satisfaction.
• Virtual Worker Now: Virtual Worker Now is one of the fastest-growing outsourcing firms in the country. The company offers outsourced solutions for companies delegating functions such as writing, social media, and sales.
• Oworkers: Oworkers provides data and content services for growing tech companies around the world. Operating in six countries including Egypt, the company is considered a “pure player” in data outsourcing with their ISO and GDPR compliances.
• Raya CX: Raya CX provides BPO and customer experience services to clients in a wide range of industries, including gaming and healthcare. They operate in six countries, with two offices in Cairo and Hurghada in Egypt.

Here is a list of other BPO companies in Egypt:

• BPO Hive LLC: Based in Cairo, Egypt, BPO Hive LLC is a midsize telephone answering service.
• FlairsTech: FlairsTech is a large IT managed services company. Founded in 2018, the team provides IT managed services, Custom Software Development, Application Management & Support, Call Center Services, and more.
• Fusion Global Services (FGS): Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services.
• MARS EC: Based in Cairo, Egypt, MARS EC is a telephone answering service.
• BPO ZONES: IT staff augmentation company BPO ZONES was established in 2020. Their midsize team is based in Seeb, Oman and Madinity, Egypt.
• LEO Trading Agency: LEO Trading Agency is a telephone answering service. Based in Cairo, Egypt, their midsize team offers call center services, hr outsourcing, and recruitment process outsourcing.
• TelTalk: TelTalk, a customer service outsourcing company, is headquartered in Cairo, Egypt. The midsize firm was established in 2017.
• ETISAL International: ETISAL International is a Customer Service Outsourcing company located in Cairo, Egypt and Cairo, Egypt.
• Teleperformance Egypt: Teleperformance Egypt is a large Business Consulting company founded in 2007.
• Flowtechtics: Flowtechtics is a phone answering service. The Alexandria, Egypt-based agency was established in 2017.
• Majorel Egypt: Majorel Egypt is a call center service. Their team is located in Cairo, Egypt.
• Xceed: Xceed is a large call center service founded in 2001.
• Gulf Global Outsourcing: Gulf Global Outsourcing is a midsize Cairo, Egypt-based Sales Outsourcing company.
• Elevate Holding: Elevate Holding is a telephone answering service founded in 2018.
• OWORKERS: OWORKERS is a midsize Back Office Outsourcing company.
• Contalents: Contalents is a Back Office Outsourcing company founded in 2019.
• Peakpoint outsourcing: Peakpoint outsourcing is a small phone answering service established in 2023.
• KAP Outsourcing Solutions: Based in Giza, Egypt, KAP Outsourcing Solutions is an Employer of Record (EOR) Services company.
• GCS: GCS is a Cairo, Egypt-based phone answering service.
• Ready Business Hub (RBH): Ready Business Hub (RBH), a Business Consulting company, was launched in 2022.
• PraxisTech: PraxisTech is a Back Office Outsourcing company founded in 2025.
• Infomineo: Established in 2011, Infomineo is a Market Research company.
• Winners Outsource: Winners Outsource, an answering service company, is in Giza, Egypt.
• Outsourcing 4 you: Launched in 2017, Outsourcing 4 you is a telephone answering service.
• Master Artists for Business solutions: Launched in 2018, Master Artists for Business solutions is a call center service.
• Tech-Hub: Tech-Hub, a cloud consulting & SI company, was founded in 2015.
• Second Step: Second Step is a small hr outsourcing company.
• Bold Red X: Bold Red X is a sales outsourcing company launched in 2021. They are located in Alexandria, Egypt and have a small team.
• Dropjobbing: Dropjobbing is a Cairo, Egypt-based Direct Marketing company.
• Blue Studio For Voice Over & Dubbing: Blue Studio For Voice Over & Dubbing is a telephone answering service founded in 2013.

What to Consider When Outsourcing to Egypt

Despite the advantages it could give, companies are still hesitant to outsource to Egypt mainly due to its political instability. Yet, they should worry less about this, given that Egypt’s ICT industry has been stable through the years.

Outsourcing to another country such as Egypt always poses risks to business operations in terms of control and expected outcomes. This is why clients are continuously reminded to plan, strategize, and research carefully about outsourcing and the industry.

They can get advisory services from industry experts to help them with this. Outsource Accelerator, for instance, can help them learn more about outsourcing through thousands of educational resources on its page. Businesses can gather more information about outsourcing and offshoring in Egypt and other countries.

IT Outsourcing in Egypt

Unlock the potential of your business with top-tier IT Outsourcing companies in Egypt. Our curated list showcases vetted experts in software development, cloud computing, and digital transformation. Explore each firm's portfolio and client testimonials to make an informed decision. Whether you need custom software solutions, IT infrastructure management, or cybersecurity services, you'll find specialists to elevate your technological capabilities.

Partnering with an Egyptian IT Outsourcing Firm has been pivotal for our startup's growth. Their understanding of cutting-edge technologies and ability to deliver custom solutions is impressive.

Insights from a Local Expert: IT Outsourcing in Egypt

Egypt's IT outsourcing sector has received numerous accolades, underlining the global competitiveness and innovative capabilities of local firms. These awards are not only a nod to their technological prowess but also to their commitment to delivering excellent service. Some of these include international certifications and regional tech awards, which reflect their alignment with global standards and their role in transformative IT projects.

Notable Client Engagements

Local agencies have an impressive track record, collaborating with both domestic giants and international firms across various industries. From startups in the burgeoning tech scene to established players in finance and telecommunications, these collaborations highlight the versatile and adaptive nature of IT services provided by Egyptian companies. This diverse client experience underpins the agencies' ability to deliver tailored IT solutions that meet the specific needs of each business.

Guidance on IT Outsourcing Budgets

Managing your budget for IT outsourcing is crucial for maximizing the value of your investments. In Egypt, you can find a range of pricing, reflecting the variety of services offered, from basic tech support to complete project development. For startups and small businesses, options are available starting from lower price points, offering access to essential IT services without compromising on quality. Meanwhile, more established firms may engage in comprehensive partnerships, which include multi-layered IT strategies involving cybersecurity, cloud services, and full-scale digital transformation projects.

Firms should consider their core requirements and long-term IT goals. Engaging with local outsourcing firms can be highly cost-effective, particularly given the lower operational costs in Egypt compared to other regions. This economic advantage allows businesses to invest in additional areas like innovation or expansion. Companies are advised to negotiate scalable contracts that provide flexibility to adjust the scope of services as their business grows or changes.

Given the strategic importance of IT in business processes today, choosing the right outsourcing partner in Egypt can be a pivotal decision. Local expertise, coupled with an international outlook and competitive pricing, makes Egyptian firms a strong candidate for businesses looking to enhance their technological capabilities. In your selection process, consider the specific achievements and client cases of firms to ensure alignment with your business objectives.

Maximizing Partnerships with Local IT Outsourcing Firms

As businesses continue to navigate through digital transformation, Egyptian IT outsourcing firms remain ready to offer robust support and innovative solutions. With a proven track record, aligned with global standards and a deep understanding of both local and international markets, these firms are equipped to boost your business's operational efficiency and competitive edge.

Here are some examples of what companies are looking for in IT outsourcing firms:

• A prominent healthcare provider in Egypt is seeking an IT outsourcing firm to facilitate the migration of its data and applications to the cloud.
• A growing bank in Egypt is looking for an IT outsourcing firm to develop a mobile banking application.
• A mid-sized retail company is looking for an IT outsourcing firm to develop a comprehensive e-commerce platform aimed at reaching a wider audience and boosting online sales.

Key Advantages of Outsourcing to Egypt

Advantage	Description
Cost Savings	Reduce operational costs by up to 40% compared to local staffing.
Multilingual Support	Access a workforce proficient in English, French, German, and Arabic.
Tech-Savvy Workforce	Tap into a large pool of young, educated professionals.
Strategic Location	Benefit from a location that bridges Africa, Asia, and Europe, with convenient time zone alignment.
Government Support	Leverage policies and investments aimed at boosting the ICT sector.

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